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With equipment purchased in our company you gain a guarantee of safety and efficiency of machines and devices throughout their lifecycle. Strima provides maintenance services throughout Poland. We provide warranty and post-warranty service.
Warranty period for offered machines and devices is 12 months. The exception are Texi PREMIUM EX industrial sewing machines, which are covered by 24 months warranty. Texi household machines and selected models of Janome machines have 36-72 months warranty.
Purchase document, VAT invoice or receipt, is required. We provide warranty service at Strima's or user's headquarters, depending on the nature of the device being serviced. The warranty does not concern normal consumption of exploited parts or any damages resulting from abnormal use. As far as sewing machines are concerned, the warranty does not include mechanical damages of stitch plates, feed dogs, presser feet, bobbin cases, hooks and loopers.
Strima Czech s.r.o. and fulfill warranty towards customers located in belonged areas. Customers from other countries are offered with warranty in Strima Headquarters, at our service workshop (transport by customer).