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Each purchase on strima.com is rewarded with Points
Summer 2017 Strima Outlet Texi beach bag with a mat as a gift! Texi beach bag with a mat as a gift!

Printed from www.strima.com

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Rules and regulations of www.strima.com

These Regulations define the general rules for using the online shop avaliable at www.strima.com domain, maintained by „Strima” sp. z o.o. in Swadzim, ul. Poznańska 54, 62 – 080, entered into the Register of Entrepreneurs by under KRS number by VIII Regional Court – Nowe Miasto i Wilda in Poznan, under no. KRS: 0000064216, NIP: 7810000099, REGON: 004866251, the share capital of: 1 347 360 zł.

Free delivery

Orders over 1000 PLN net value will be delivered to any place in Poland free of charge.

Orders over 3000 EUR net value (or the equivalent in USD) will be delivered to any place in European Union free of charge.

You can make the choice of delivery type by choosing an appropriate option when finalising your online shopping. There's also a possibility of direct reception.

You can get the detailed information about delivery, in the section: Orders realization

Warranty

Warranty period for offered machines and devices is 12 months. The exception are Texi PREMIUM EX industrial sewing machines, which are covered by 24 months warranty. Texi household machines and selected models of Janome machines have 36 months warranty.

Strima Czech s.r.o. and fulfill warranty towards customers located in belonged areas. Customers from other countries are offered with warranty in Strima Headquarters, at our service workshop (transport by customer). Purchase document, VAT invoice or receipt, is required.

The warranty does not concern normal consumption of exploited parts or any damages resulting from abnormal use. As far as sewing machines are concerned, the warranty does not include mechanical damages of stitch plates, feed dogs, presser feet, bobbin cases, hooks and loopers.

Strima Partnership Program

FAQ

Frequently Asked Questions

Regulations of the Strima Partnership Program

General provisions

1. Participation in the Strima Partnership Program (hereinafter referred to as "the Program"), is tantamount to acceptance of these regulations. These provisions are subject to change.
2. The program is intended only for customers of www.strima.com e-shop. Only a Member named on the account will be entitled access to personal account information.
3. Accumulated Points of the Strima Partnership Program (hereinafter referred to as "the Points") do not constitute property of a Member and have no value outside of the Program. Granted Points may be withdrawn at any time, in accordance with these regulations. The Points can not be exchanged for cash.
4. The personal data of Members are collected and used in accordance with the privacy police (see Security of personal data).
5. Strima reserves the right to exclude any Member uses the Program in a manner inconsistent with these regulations. Exclusion from participation in the Program may result in the loss of all earned Points.
6. Strima reserves the right to modify or temporarily or permanently suspend the Program, for any reason, without prior notice to Members.

Membership in the Program

7. To become a Member of the Program simply register on www.strima.com.

Earning of the Points

8. The Program allows to earn the Points for purchases on www.strima.com but not includes purchases with installment or leasing.
9. Each Member of the Program receives at the start 5000 Points as a bonus.
10. For every purchases on www.strima.com, a Member will earn the Points worth up to 8% of the net value of ordered goods. The Points earned in this way, can be used to pay for a next orders (in terms of membership status).
11. The Points are awarded to each Member individually. The Points for each completed online order will be credited to Member’s account within 14 days after the receipt of payment for the issued invoice / receipt.
In case of delayed payment for invoice with postponed payment, the Points will not be awarded. For purchases with discounts resulting from previously earned Points, Member does not receive new Points.
12. The Points for internet purchases will be calculated based on the rates applicable at the time of ordering.

Validity of the Points

13. In order to verify the actual number of the Points and their expiration date Member must log in to account on www.strima.com.
14. The Points accrued on the Member’s account will be maintained in the account until they are used or until they expire (whichever occurs first).
15. The Points earned in one calendar year remain valid until December 31st of the next calendar year thereafter. Expiring Points in each calendar year must be used no later than December 31st. Expiring Points that are not used are void and deleted from Member’s account. The exception is the 5.000 points that are provided to Program Participants' during registration of the account.

Realization of the Points

16. To use the Points when shopping on www.strima.com one must log in to Member’s account. When finalizing purchases (in the cart), a Member get the option to use the earned Points.
17. Members of the Program can use the Points to lower the value of the orders. The maximum value of the discount depends on the membership status:
Gold status allows to pay in points up to 30% of the value of orders
Platinum status allows to pay in points up to 50% of the value of orders
Diamond status allows to pay in points up to 70% of the value of orders
18. Membership status changes automatically when during the calendar year a Member earns respectively:
Gold status - min. 10 000 Points
Platinum status - min. 50 000 Points
Diamond status - min. 100 000 Points
Membership status at the beginning of particular calendar year doesn't change if during the previous calendar year, Membership collected in the account points suitable for particular status.
To status changing count both the Points already used, as well as those remaining in the account during the calendar year.
19. When placing an order in which the Points are used, a Member can choose the type of sales document: invoice or receipt.

How to search

Choose your favorite way to search:

  • Precise search engine with prompter - ideal if you do not know the error-free code of a product. It will give you a list of proposals.
  • The drop-down menu at the top of the screen
  • Detailed list of categories – available at the bottom of the main page
  • Advanced search with the possibility of a restriction to a specific category
    After selecting the appropriate category from the top menu or using the precise search engine a drop list of categories will appear, what gives you possibility of restrict your searches.
    Notice: a subcategory in which you currently are will be automatically displayed.

Proceeding from the selected category to the list of products you can also use filtering options. Choose products from price range that interests you, those of your favorite brand, having selected technical parameters or simply those available "in stock". Quickly, simply and conveniently.

How to order

To become a customer of our e-shop it is enough to fill in and send to us registration form.

  • Logging in guarantees:
  • possibility to shop online
  • individual account in the Strima Partnership Program
  • participation in "Today Only" special promotions and in auctions
  • checking your individual or quantity discounts
  • insight into your shopping history
  • control pending orders
  • control your obligations to our company

Please treat your login information as confidential and do not show to any third persons. An order placed by anyone else using your e-mail and password will be shipped to the address given in the registration form, at the charge of a registered user.
Online orders from outside European Union will be treated as a request for offer - they do not obligate to purchase. After calculation of total transportation costs we will present the final offer.

Forms of communication with the customer / How to communicate?

You can communicate with us using e-mail adres: sales@strima.com, over the phone: +48 61 8 950 950 and fax number +48 61 8 950 951. We are contacting you using e-mail:shop@strima.com.

Offers

Do you want to discuss with your co-workers purchase of new equipment or present to your boss needs of your department? Do you arrange a credit or leasing and bank or leasing company needs from you an offer for the products you want to invest in?

Offer for interesting products you can prepare by yourself. You do not even need to be a registered user.

You can prepare an offer for one or for a few products. Just add them to your cart and go to checkout (you don't have to buy anything). You'll see "Prepare an offer" button under the cart. You can log in - then the offer fills up with your or your company's data. Without logging in, you can simply fill in a special form with your data. After the form is filled in, press "Print your cart / Offer" button. Next you can print or save the created document.

Using "Leasing" and "Instalments 0%" buttons you can perform lease calculation or instalments simulation.

Price policy

Prices presented in www.strima.com e-shop are realized only for orders placed via this e-shop.

On the product cards net prices ex-works are shown but in the cart summary we complement price information of statutory VAT 23% (for customers from Poland and from European Union but only for those which do not have EU VAT number).
Export invoices and invoices for clients from EU countries, who have been authorized to carry out transactions between the EU countries (have valid VAT EU Number), are made out with 0% VAT.

In the case of transactions made by customers who are not consumers, we reserve the right to cancel transactions, in a situation where, for technical reasons, the price shown on the internet is wrong, and a customer would not accept the correct amount. Costs arising from this title will not charge customer.

The conclusion of a sale agreement

By placing an order on the website www.strima.com customer clicks on the button: "Order and pay"

The right of withdrawal

The User who is a consumer has the right to withdraw from the Agreement without giving any reasons within 14 days from the date of its collection or being collected by person specified by the User other than a carrier. When the agreement includes many things that are delivered separately, in lots or parts, the deadline to withdraw from the agreement will expire after 14 days from the date on which you acquire possession of the last of the thing from order or a third party other than the carrier and indicated by you acquired the last part of the things (in the case of goods supplied separately), or after 14 days from the date on which you acquired the last lot or piece or a third party other than the carrier and indicated by you came into possession of the last lot or piece (in the case of goods supplied in batches or in part).

To exercise the right of withdrawal, you must inform us (please write your name, full postal address and, if available, your telephone number, fax number and e-mail) its decision to withdraw from this Agreement by an unequivocal statement (for example, the letter sent by mail, fax or e-mail). You can use the model withdrawal form, but it is not mandatory. To keep the term of withdrawal, it is enough to send information on exercising the right of withdrawal from the agreement before the deadline to withdraw from it.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold the reimbursement until it has received the goods back, or the consumer will supplie evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal from the agreement concluded remotely does not apply in the below circumstances.

Regulations of Art. 27 from the Act of 30 May 2014 about consumer rights do not apply to statements between companies.
Orders of customers from outside the European Union, should be well thought out, because due to the formalities and customs duties, returning the item may not be possible and economically unjustified.

Download the withdrawal form

Model withdrawal form can be found is also included in Annex 2 to the Law on Consumer Rights on 30 May 2014 (Dz. U. z 2014 r. poz. 827).

Seller responsibilities

If a defect exists for which we are responsible, we are entitled to a subsequent fulfilment (removal of the defect or delivery of an item without a defect). Regulations covering this matter are shown in the Civil Code (t. j. Dz. U. z 2014., pos. 121 zm.).

Complaint procedure

Upon finding a defect, The User who wants to use his rights ought to:

notify the Seller or the Guarantor (Strima Sp. z oo) of the found defect and inform the Seller or the Guarantor of the sending methood (in person by the User, or by courier) to the following address: Strima Sp. with o.o, Swadzim, ul. Poznańska 54, 62-080 Tarnowo Podgórne, Poland. This information should be given to the Seller or the Guarantor over the phone at no: +48 61 8950 950 or by e-mail address: shop@strima.com. For customers in the Czech Republic and Slovakia, the Guarantor is Strima Czech sro and products have to be delivered to the address Strima Czech sro Železná 5, 619 00 Brno-Horní Heršpice, Czech Republic, and all of the required nformation should be given by telephone under no hotline: +420 544 226 298, or e-mail address czech@strima.com.
• prior to shipment adequately protect the product during transport. Guarantor shall not be liable for any damage to the product or other damages incurred by the Buyer at the time, before the actual delivery of the product and the release of it to the Guarantor, in particular, shall not be liable for any loss or damage during transportation, if such defects are not resulting from causes inherent in the goods sold. Damage caused by insufficient protection are not included the product's warranty.

The product delivered to the Guarantor by non-consumer under the warranty, absolutely must be accompanied by:
• proof of purchase and warranty document (if delivered with the product)
• accurate description of the problem
• contact information (apart from the return address, it is necessary to give the name of the contact person and phone number)

Seller or Guarantor will not take into account complaints and will not perform any repairs that will not contain any attachments indicated above, with the exception of claims filed by consumers. If the data or information given in the complaint should to be supplemented before examining the file, Seller or Guarantor asks the person lodging the complaint for supplementing it in the indicated range.

Seller or Guarantor accepts reclamations within 14 days from the date of its receipt.

In the event of warranty service Guarantor will remove the fault as soon as possible, no later than 21 days from the date of acceptance the product for repair. This period may be extended due to awaiting for the parts, about what the Purchaser will be informed.

Orders realization

Customers from the European Union

Orders placed and paid before 12 AM (12:00 GMT+1) working day, will be shipped the same day. In case the ordered product has run out - we will ship it after refilling our stock (you won't have to wait for the available products - such will be shipped immediately).

Companies
For all orders from EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Germany, Greece, Finland, France, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, The Netherlands and United Kingdom, all we need is a confirmed EU VAT/turnover tax identification number. You'll get an invoice with 0% VAT value.

Private customers
Private customers will get our products directly to home address (in such case, the assortment has an added VAT value according to the Polish rate, 23%).
Our offer is ex-works, Swadzim/Poznan Poland. When finalising order, customer chooses delivery type.

  • Delivery type
  • Courier forwarder or regular post at my expense
  • I will organize the transport myself, please confirm FOB conditions

Deliveries in the European Union are realized through various courier companies (e.g. Dachser, DHL, FedEx, GLS, Kuehne + Nagel, Raben), depending on the parcel's character and parameters. The cost of parcels' delivery to every place in European Union, including insurance, amounts to:

  • 25 EUR net for orders up to 300 EUR net
  • up to 10% of the net order value for orders over 300 EUR net
  • orders over 3000 EUR net value (or the equivalent in USD) will be delivered to any place in European Union free of charge (excluding Auctions)

Shipment costs are automatically invoiced as a separate position.

We do not charge any additional fees - you pay only for the goods and their transport. In case you unjustified don't pick up shipped products - they will go back to Strima Sp. z o.o. and you will be charged for the shipment.

Customers out of the European Union

All ordered and available products will be shipped after customs clearance. In case the ordered product has run out - we will ship it after refilling our stock (you won't have to wait for the available products - such will be shipped immediately). Of course you may wish to suspend shipment until we have all the products you ordered.

Our offer is ex-works, Swadzim/Poznan Poland. When finalising order, the Customer chooses delivery type.

  • Delivery type
  • CIP - delivery with insurance
  • I will organize the transport myself, please confirm FOB conditions

If you let us organize the transport, you will be informed about its costs every time before shipment. If you do not accept them you will have the possibility to resign from the order. However, we always choose the customer's optimum.

We do not charge you with any additional fees - you pay only for the goods and their transport. The Customers outside the European Union are asked to order reasonably, because costs of the formalities and clearance fees may make product's return imposssible or economically unfounded.

Customers from Poland

Orders placed before 2 PM (14:00 GMT+1) working day, will be shipped the same day. In case the ordered product has run out - we will ship it after refilling our stock (you won't have to wait for the available products - such will be shipped immediately).

Deliveries in Poland are realized with the Polish Post or a courier forwarder, depending on the parcel's character and parameters. The cost of parcels' delivery to every place in Poland, including insurance and pay on delivery costs, amounts to:

  • 18 PLN + VAT (22.14 PLN gross)
  • orders over 1000 PLN net value will be delivered to any place in Poland free of charge (excluding Auctions)

For every shipment of up to 1000 PLN net, transportation costs will be added. Shipment costs are automatically invoiced as a separate position and therefore invoice gross value equals the value of pay on delivery.

You make the choice of delivery type (by choosing an appropriate option) when finalising shopping. There's also a possibility of direct reception.

  • Delivery type
  • By post
  • By forwarder
  • I will collect the products personally from the seller

We do not charge any additional fees - you pay only for the goods and their transport. In case you unjustified don't pick up shipped products - they will go back to Strima Sp. z o.o. and you will be charged for the shipment.

Approximate delivery time is no more than 3 days from the date of the contract, with the exception of products not available in the warehouse in which case the delivery time may be longer, about which we will inform you via email. Order for goods having a different execution time will be taken upon your permission for dividing the order will be granted. Deadline for receiving the goods is the time of order completion plus delivery time.

Payment methods

You choose the payment method at the last step of your order.

Customers from the European Union (except Poland) can choose:

  • Payment method:
  • Payment in advance
  • Cash at personally receipt
  • Payment card or ePrzelew (eTransfer)

Customers out of the European Union can choose:

  • Payment method:
  • Money transfer in advance (please tick OUR as details of transfer, it means that the buyer covers all bank charges)
  • Irrevocable letter of credit
  • Payment card or ePrzelew (eTransfer)

Customers from Poland can choose:

  • Payment method:
  • Payment in advance
  • Pay on delivery
  • Cash at personally receipt
  • Payment card or ePrzelew (eTransfer)

Other payment methods (e.g. transfer after delivery) available after previous agreement (concerns only those customers having cooperated with us at least for 1 year).

ePrzelewy (eTransfers) are implemented in a way that the customer who purchase in the online shop chose online payment as a payment method, and is redirected to the transactional service of the bank. After login customer receives a transfer form with the appropriate amount, transfer title and data recipient, all ready to accept. After accepting the transfer, the customer returns to the online shop.
Online payments are support by eCard S.A. company.

In case of large value orders we reserve the right to change the payment method. When importing any special machines or devices, you may be informed about the necessity of paying in advance. If we change the payment method, you have the right to resign from your order, without giving any explanation.

Detailed transfer data

Bank account’s owner: Strima Sp. z o.o., Swadzim ul. Poznańska 54, 62-080 Tarnowo Podgórne
No. of bank account (USD): IBAN PL 50 1050 1520 1000 0023 6007 6760
SWIFT: INGBPLPW
Bank name: ING Bank Śląski S.A. ul. Sokolska 34, 40-086 Katowice, Polska

In payment title please write your order number.

Payment cards accepted on www.strima.com

We realize electronic payments through the leading operator in Poland - eCard. The Customer's data are sent directly to the operator, without the seller's interference. It guarantees better security, than by traditional terminal card payment.

Payment cards accepted on www.strima.com

Payment cards:

• Visa
• Visa Electron
• MasterCard
• MasterCard Electronic
• Maestro

ePrzelewy (e-Transfers):

• Płać z ING (ING Bank Śląski)
• Płać z BOŚ (Bank Ochrony Środowiska)
• Millennium - Płatności Internetowe (Bank Millennium)
• Eurobank płatność online (Euro Bank S.A.)
• Credit Agricole Bank Polska S.A.
• mTransfer (mBank)
• Płacę z inteligo (inteligo)
• MultiTransfer (MultiBank)
• Przelew24 (Bank Zachodni WBK)
• Płać z Nordea (Nordea)
• Przelew z BPH (Bank BPH)
• Płacę z iPKO (PKO BP)
• Pekao24Przelew (Bank Pekao)
• Płacę z Citi Handlowy (CitiBank Handlowy)
• MeritumBank Przelew (Meritum Bank)
• Płacę z Alior Bankiem (Alior Bank)
• PayWay Toyota Bank (Toyota Bank)
• Płać z Alior Sync (Alior Sync)

Semi-Automatic transfers:

• Deutsche Bank Polska S.A.
• Plus Bank S.A.
• Kredyt Bank S.A.
• Raiffaisen Bank Polska S.A.

The possibilities of having recourse to an out-of-court complaint and redress mechanism

Client who is the customer can use the possibility of having recourse to an out-of-court complaint and redress mechanism.
Rules concerning access to these procedures are available in the premises and on the websites of the district (municipal) consumer advocates, social organizations to which statutory tasks includes consumer protection, the Provincial Inspectorates of Trade Inspection and on the websites of the Office of Competition and Consumer Protection.

The customer who is a consumer has, among others, the following availability of the non-judicial means of dealing with complaints and redress:
• may apply to the permanent amicable consumer courts operating at the the Trade Inspection with a request for settlement of the dispute resulting from the sale agreement,
•may apply to the provincial inspector of Trade Inspection to initiate a mediation procedure on the amicable settlement of the dispute between him and the seller, • can get free help on the settlement of the dispute between him and the seller, using the free assistance of district (municipal) consumer advocate or a social organization to which statutory tasks include consumer protection (eg. Consumer Federation, Association of Polish Consumers). Tips are provided under the Consumer Federation toll-free consumer hotline number 800 007 707, and by the Association of Polish Consumers at porady@dlakonsumentow.pl email.

Purchase without a risk

We use the most secure methods of protection and data transmission. Protocol SSL encrypts, validates and ensures the integrity of the message. After login in (connecting with secure WWW site) the user is informed about this. Domain "http" changes into "https" and in the bottom right side of the Internet Explorer browser bar appears padlock symbol. In Firefox and Opera browsers padlock symbol appears on the navigation bar. By clicking on the padlock symbol you can check the identity of the server www.strima.com , which authenticity is confirmed by the THAWTE certificate.
While card payment customer's data are sent directly to the operator, without the seller's interference. For MASTERCARD and VISA cards we use triple domain authorization system, which provides the highest level of security. This is the first rate world standard, which ensures SAFE SHOPPING on the internet.

Privacy policy

According to the Act of 29.08.1997 "On Protection of Personal Data" (Journal of Laws 2002, No. 101, item. 926, and subsequent amendments) we assure the protection of all personal data which have been obtained in the course of commercial activities and the realization of your orders in our online shop.
We assure you that personal data of our customers will be processed only for the purpose of the contract (order) and for marketing purposes when customer has given additional consent to the processing of personal data pursuant to art. 23 law 1 point 1 of the Act "On Protection of Personal Data".
In the cases and under the conditions specified in this Act customers have the right to demand that the data be completed, updated, rectified, temporarily or permanently suspended or erased, if they are incomplete, outdated, untrue or collected in violation of the DPA, or if they are no longer required for the purpose for which they were collected. Customers also have the right to file a substantiated demand in writing, in certain cases, to have the data processing halted.

Strima Sp. z o.o. will not process or make available to others the data about the customers, and purchases made by the customers.

Cookie files

  • Service does not collect any automated information, with the exception of the information contained in cookies.
  • Cookie files are computer data, especially text files that are stored on the user's device and are designed for use with service pages. Cookies typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie (how long it will stay on your machine) and a unique value.
  • The entity publishing cookies on the user's device and reaching access to them is the operator of Strima Sp. z o.o. service, with its registered office at Swadzim, ul. Poznańska 54, 62-080 Tarnowo Podgórne (Poland).
  • Cookies are used to:
    • enabling the proper operation of the service elements such as: shopping cart, change language and currency, support user settings, etc.
    • maintaining the user session (after logging in), so the user does not have to re-enter login and password on every page of the service;
    • creating statistics that help to understand how the users use the website (which can improve its structure and content);
  • Service operator advises that restriction of the use of cookies will prevent the use of the website.
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